Vishal Jha

Programmer Analyst – Cognizant

Feb 2024 – Present

Chennai, IN

Streamlined contact centre backend automation with enterprise chatbot for authorized workflow automation using Lex Bot, Connect Chat, AWS Lambda, Step-Functions that integrated with ServiceNow API for automating agent onboarding/offboarding and enhanced data retrieval for detailed agent activity and incident reporting, boosting overall efficiency.

Evaluated and refined software architectures by conducting comprehensive software evaluations, leading to a 30% increase in system robustness over a 6-month period using AWS tools.
Experienced with DynamoDB, S3, SNS, Cognito, and more, and applied DevOps practices to streamline CI/CD and containerization workflows with Code Commit, Code Pipelines, Code Build, Code Deploy.
Proficient in backend development with NodeJS, Python, and microservices, along with expertise in implementing database indexing strategies that improved query performance by 30%.
Hands-on experience with GCP CCAI & Dialogflow for Virtual Agent integration in customer support and CRM Applications for automated customer interactions.
Leveraged Docker and Kubernetes to build and maintain robust, scalable deployment environments.
Strong communicator, collaborative, and skilled in architectural analysis for cloud-based IaaS, CaaS, SaaS Applications, contributed in client discussions & demos, Create Prototypes & Conduct PoCs.
Built real-time incident reporting dashboards using ReactJs, DynamoDB, Athena, and QuickSight, reducing 40% manual effort.
Integrated AWS Glue and Lambda for automating data transformation and processing, increasing data retrieval efficiency by 50%.
Integrated NLP libraries into serverless architectures, enabling intelligent text processing and automated responses & worked closely with data engineers and analysts to improve data quality, implementing validation checks in ETL workflows.
Spearheaded cloud migrations to AWS for legacy systems, achieving a 50% reduction in operational costs over 4 months using AWS Lambda, DynamoDB and S3 for data storage and processing.
Expertise in designing and implementing RESTful APIs or GraphQL endpoints and proficient in implementing user authentication mechanisms (e.g., JWT, OAuth, or OAuth2) to secure applications.

Analyst 2 Software Engineer – DXC Technology

Aug 2021 – Jan 2024

Chennai, IN

Proficient in NodeJS, Python, microservices with CloudFormation, enhancing scalability and performance.

Analyst (AI Tech Engineer) – ProbytoAI (SaaS Startup) – Intern

Feb 2021 – May 2021

Conducted rigorous SaaS testing and meticulously documented results, informing high-level designs; identified and resolved 10+ critical bugs, resulting in a 12% increase in application stability and user satisfaction.

About Me

Contact Vishal

Skills & Tools

Skills

Tools

Projects

Contact Center Panel

Incident Dashboard

Serverless Migration

AWS Automation

DevOps Pipeline

Work Experience

Programmer Analyst – Cognizant

Analyst 2 Software Engineer – DXC Technology

Analyst (AI Tech Engineer) – ProbytoAI (SaaS Startup) – Intern

Qualifications